Brain Injury Case Management
Medical Care Coordination
Client Advocacy
Personal Support
Get to Know Us
Building A Quality Journey Consultants (BAQJ) serves as a trusted partner for individuals and families navigating brain injury, serious medical conditions, and complex care needs.
We believe every person deserves compassionate guidance through life's most difficult seasons. Our role is to provide coordinated case management, personalized advocacy, and ongoing support that empowers clients and their families while helping them navigate complex healthcare systems with dignity and confidence.
BAQJ CONSULTANTS
Our Mission
At BAQJ Consultants, we believe every person deserves a steady advocate during life's most difficult
seasons.
Our name says it best — we are here to help each client build a quality journey, no matter where it begins. Our mission is to provide compassionate, coordinated case management for individuals and families facing
brain injury, serious medical conditions, and complex care needs.
We take time to understand each situation, build a personalized plan of support, and stand beside our clients as we coordinate the providers, resources, and services they rely on — always protecting their
dignity, honoring their voice, and supporting their path toward stability and renewed independence.
Who we serve
Individuals & Families
Individuals of varying ages with an acquired or traumatic brain injury who are seeking guidance on available support and case management services.
Referral Partners
Healthcare professionals, social workers, discharge planners, rehabilitation specialists, and other providers looking to connect individuals with qualified case management support.
Community Organizations & Agencies
Nonprofits, legal advocates, and community-based organizations that work alongside brain injury survivors and need a trusted case management resource.
Our Services
Medical Case Management
When a client is facing a serious injury or a complex medical condition, the road to recovery often involves many providers, appointments, and decisions. Medical Case Management brings clarity, coordination, and advocacy to that process — so clients and families never have to navigate it alone.
This is the heart of what we do.
Our Medical Case Management includes:
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Comprehensive evaluations and interviews to fully understand each client's needs
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Individualized service plans tailored to each client's circumstances and goals
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Coordination of care across physicians, therapists, specialists, and agencies
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Attendance at key medical appointments to provide history, context, and advocacy
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Ongoing progress monitoring, with plans adjusted as needs evolve
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Clear, consistent communication among clients, families, guardians, and providers
Concierge Case Management
Some families want a higher level of personal attention and a single trusted point of contact who knows their loved one well.
Concierge Case Management offers exactly that — dedicated, responsive, white-glove support designed around each family's preferences and pace.
Our Concierge Case Management includes:
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Priority access and responsive, one-on-one support
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A dedicated case manager who knows the client and family personally
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Hands-on coordination of appointments, records, and provider communication
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Guidance through complex insurance, benefits, and system navigation
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Family liaison support that keeps loved ones informed and at ease
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Flexible, tailored service that adapts as circumstances change
Motor Vehicle Auto Injury Management
An auto accident can change everything in an instant — and the months that follow often bring a confusing mix of medical care, paperwork, and insurance demands. We help clients injured in motor vehicle accidents focus on healing while we manage the coordination and advocacy behind the scenes.
Our Motor Vehicle Auto Injury Management includes:
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Coordination of medical care and rehabilitation following an accident
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Navigation of Michigan no-fault and Personal Injury Protection (PIP) benefits
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Communication and documentation support with auto insurance adjusters
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Organized records to support timely, accurate claims
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Coordination of attendant care, therapy, and specialist services
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Advocacy to help clients receive the care and benefits they are entitled to
Chronic Care Management
Living with an ongoing health condition calls for consistent, attentive support over the long term. Chronic Care Management provides a dependable presence — helping clients stay on track, catch concerns early, and maintain the best possible quality of life.
Our Chronic Care Management includes:
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Continuous coordination for clients managing long-term health conditions
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Regular check-ins and monitoring to address concerns early
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Medication and treatment coordination across multiple providers
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Support with scheduling, follow-up, and care plan adherence
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Education and guidance for clients and their families
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A steady, caring presence focused on long-term wellbeing and independence
Charesa Johnson
Case Manager | Owner
Charesa Johnson brings a uniquely powerful combination of legal expertise and heartfelt dedication to the field of brain injury case management.
Originally trained as a Criminal Defense Attorney, Charesa developed a deep understanding of advocacy, systems navigation, and fighting for the rights of those who need a strong voice in their corner.
When the opportunity arose to carry forward her mother's legacy by taking over her established case management practice, Charesa answered the call without hesitation.
What began as an act of love and family commitment quickly became a true professional calling — one that allows her to combine her legal background with a deeply personal mission to serve individuals and families living with the challenges of brain injury.
Meet Charesa Johnson
To everything there is a season, and a time to every purpose under the heaven"
Ecclesiastes 3:1
Why Choose BAQJ
Compassionate Advocacy
Every client deserves a steady advocate during life's most difficult seasons.
Coordinated Care
We coordinate providers, services, and resources so clients never have to navigate complex systems alone.
Personalized Support
Every care plan is tailored to the unique needs, goals, and circumstances of each individual.
Trusted Guidance
Our legal background, case management expertise, and commitment to advocacy help clients receive the
support they deserve.
Get in Touch
We are dedicated to providing comprehensive support for those navigating the complexities of post-brain injury care. Whether you're seeking support for yourself, a loved one, or a client, BAQJ Consultants is here to help.
BAQJ CONSULTANTS
19785 W. 12 Mile Rd.
Suite #165
Southfield, MI 48076
Phone (O): (248) 227-8455
Phone (C): 248 550-1379